Conchita Franco Serri is the Principal of Serri Ombuds Solutions LLC. Her expertise encompasses ombuds mentoring and consulting, conflict resolution management, mediation, and organizational development. She has worked primarily for academic institutions including Pomona College, Stanford University Medical Center, Samuel Merritt University, and Santa Clara University.
She worked as an external consultant to Kenexa/IBM and for several not-for-profit organizations. Conchita also provides confidential executive coaching services to boardroom executives and management after incidents of sexual harassment and discrimination charges.
Small to medium colleges, universities, medical organizations, not-for-profits, and businesses can now benefit from Conchita’s expertise as an Ombuds expert to bring them consulting services to organizations planning to explore installing the Office of the Ombuds and/or providing external, remote, contract Ombuds, and/or mentoring services to new volunteer Ombuds programs.
Conchita provides flexibility to clients and works 4-10 hours per week for each client, depending on their needs. She is pleased that her Ombuds services have a positive impact on the workplace. She also offers mediation services to select clients.
Conchita brings a fresh, fun, and innovative approach to mediation and conflict management in the form of participatory art. She is the creator and founder of PingingTea℠, a fishbowl performance art event where volunteers who have interpersonal problems participate in dyads to solve them in the comfort of a supportive community audience, but confidentially. This social practice/relational aesthetics art event, as a transformational experience for social and politically difficult environments, is available to businesses, museums, conferences, colleges, and universities upon request.
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She is the author of Self-Compassion and the Dynamics of Investigating Sexual Harassment, which was published in the Business Communication Quarterly, in December 2006. She is a published author and the recipient of CHOICE Outstanding Academic Book of the Year, 1997 for Notable Latino Americans: A Biographical Dictionary, published by Greenwood Press, and was inducted into the Puerto Rico Academy of Arts and Sciences as Associate Academic in November 2015 for her publication of Josefa, Marquesa del Pumar, a historical monograph. She is a scriptwriter and a playwright who enjoys poetry, art, wine tasting, theater, international film and technology.
Conchita received her master’s degree in Education from Harvard University and her law degree from Boston College Law School. As a full member, she practices under the guidance of the International Ombudsman Association (IOA).